Orders are accepted on the basis of these conditions:
MINIMUM ORDERS
There is a minimum quantity of 20 for some of our items, (save the dates, invitations, thank you cards, menus, order of service handouts).
COLOUR REPRESENTATION
Olive & Ivy cannot be held responsible for colour discrepancies that can happen from screen to print, we do our absolute best to achieve the colour you see on the website. It is best to order a sample to see what it will look like on paper. We have a variety of paper, which has different textures and can affect the colours from one texture to the next.
PROOFS
If you require a physical proof it is charged at £5 for anything A4 paper size and under. Anything over A4 will be a price on request.
Please check through the digital proof carefully, there are no charges to change the digital proof so ensure it is correct. Once it is signed off by the customer, Olive & Ivy will be not responsible for any mistakes. It is best to get a second opinion to double check the proof. Customers will be responsible for any reprints required.
REFUNDS & CANCELLATIONS
If you are not happy with an order and it has been our error we are more than happy to discuss a refund or reprint. Refunds will be based on the complaint and an amount will be agreed between Olive & Ivy and the customer. If you decide to cancel your order, you will be charged for any time and resources used up until that point.
Returns are not accepted due to each item being personalised and therefore cannot be resold.
TIMING
Please be responsive to emails to avoid any delay in your order. Olive & Ivy accept no responsibility on late delivery if this has been due to a lack of communication. We aim to get your order to you by:
2-3 weeks for House Collections (from date of confirmation)
3-4 weeks for Bespoke items (from date of confirmation)
PAYMENT
Full payment is required upon before receving your order. If you are choosing a bespoke design, the non-refundable £80 will be required before any design takes place. No printing or design will commence until the payment is received. We accept payment via Bank Transfer or a cheque (cheques will need to have cleared and appear in the bank account before we can process your order).
DELIVERY
FREE UK POSTAGE FOR ORDERS OVER £80
£3.99 FOR STATIONERY UNDER 2KG £8.99 FOR ANYTHING OVER
£8.99 FOR SIGNAGE
PLEASE ENQUIRE ABOUT INTERNATIONAL POSTAGE RATES
Samples = First Class Stamps are used
All other orders = 3-5 days
If next day delivery is required please contact us and we will quote you a price, prices will depend on weight of items
All designs on this website are copyright of Olive & Ivy and must not be copied or reproduced under any circumstances.
We reserve the right to update details or prices on our website at any time, including our Terms and Conditions.